Privacy Policy | CHUM CALL

This policy explains how HONG KONG CHUM CALL INTERNATIONAL LIMITED (“CHUM CALL”, “we”, “us”) handles personal data collected through this website. We process personal data in line with the Personal Data (Privacy) Ordinance of Hong Kong (PDPO) and, where it applies to our clients, the EU General Data Protection Regulation (GDPR) and the Personal Information Protection Law of the People’s Republic of China (PIPL).

1. Who we are

HONG KONG CHUM CALL INTERNATIONAL LIMITED (香港川凱國際有限公司), a private company limited by shares incorporated in Hong Kong, CR No. 3094977, BR No. 73460649.

Registered office: Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong.
Operating office: Futian Building, Futian District, Shenzhen, China, Floor 3, Room 3A009-10.
Privacy contact: sales01@hk-chumcall.com.

2. What we collect

Request a Quote form: part numbers, quantities, business e-mail; optionally target price, required delivery date, BOM file, full name, company, country and comments.
Correspondence: the content of e-mails and messages you send to your manager.
Technical data: IP address, browser type and pages visited, recorded in standard server logs for security.
Cookies: essential cookies that remember your cookie choice; analytics cookies only if you accept them (see section 8).

We do not ask for payment card data on this website and do not knowingly collect data from children.

3. Why we use it

To prepare and send quotations, source and inspect the requested parts and manage your order — steps taken at your request before or under a contract.
To communicate with you through the channel you prefer.
To meet legal, tax and export-compliance obligations.
To keep the website secure and, with your consent, to understand how it is used.

We do not sell personal data and do not use it for automated decision-making.

4. Who receives it

Our team members who handle your request.
Service providers acting on our instructions: website hosting (Alibaba Cloud, Hong Kong region), our business e-mail provider and our customer-relationship management (CRM) system.
Logistics partners, independent testing laboratories and banks — only the data needed to deliver, inspect or pay for your order.
Authorities, where the law requires it.

5. International transfers

We operate from Hong Kong and Shenzhen and serve clients worldwide, so your data may be processed in Hong Kong and mainland China. Where GDPR or PIPL applies, we transfer data only with appropriate safeguards, such as standard contractual clauses, or where the transfer is necessary to perform your request.

6. How long we keep it

Quotation requests that do not lead to an order: up to 24 months after our last contact.
Order, invoice and shipping records: for the period required by tax and accounting law (in Hong Kong, at least 7 years).
Server logs: up to 90 days.

7. Your rights

You may ask us to access or correct your personal data. Depending on the law that applies to you, you may also ask us to delete it, restrict or object to its processing, receive a copy in a portable format, or withdraw consent at any time. Write to sales01@hk-chumcall.com — we reply within 30 days. You may also complain to your local data-protection authority (in Hong Kong, the Office of the Privacy Commissioner for Personal Data).

8. Cookies

Essential cookies keep the website working and remember your cookie choice. Analytics cookies are set only if you click “Accept all”; you can change your choice by clearing cookies in your browser.

9. Security

The website uses an encrypted HTTPS connection. Access to your data is limited to the people who need it to handle your request.

10. Changes

We may update this policy. The effective date at the top of the page shows the latest version.